Community Advocacy Still Operating

Our community mental health advocacy service is still operating and available to Croydon residents during the Covid-19 pandemic, please contact the team to discuss concerns with your care and treatment.

For more information see the poster below.

New Advocacy Service Poster - Community

You can contact the team on 0208 763 6730 or email

Positive Feedback for the Advocacy Service

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Mind in Croydon continues to provide high quality and professional services to our clients at this time. Most recently our Advocacy Service were able to support a Nearest Relative under the amended Mental Health Act (2007) to exert their right to appeal the grounds of detention to which their family member was subject to detention.

I am so thankful and appreciate the time and information you gave me immensely, as your help and valid information made it possible to get my dad discharged.  Since the 20th March there is positive cases of Covid-19 on the ward where my family member was an inpatient.

I have continued to have contact with the nursing staff and they have said “you got your father out at the right time”… words can’t explain how much I really appreciate your help, you saved my father’s life in him being discharged and not becoming one of the Covid-19 cases of that ward.

If you would like to receive Advocacy support please see how you can make a referral by calling: 020 8763 6730 and/ or emailing:

Further details can be found by clicking here.

Advocacy Steering Group Volunteers Required

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Have you used Mind in Croydon’s Advocacy Service, or any mental health advocacy service?

  • Would you like to volunteer your time to participate in a steering group that will;
    • Monitor project activities against plans?
    • Review project processes and procedures
    • Provide vital feedback for the team from a service user perspective
  • Would you be willing to attend at least 4 formal meetings a year?

Mind in Croydon’s Advocacy Service is looking for volunteers to participate in a new steering group. If you would like to express your interest in this role we would like to hear from you.

Please contact with the subject ‘Steering group’ or call 0208 763 6730 and ask to speak with the manager about this opportunity no later than 15th January 2020

Advocacy visits Hestia

Members of the advocacy team visited the offices of Hestia in Croydon on Thursday 28th February.  The purpose of the visit was to publicise and speak to staff there regarding the 2 projects currently being run by Mind in Croydon’s advocacy team; the IMHA (independent mental health advocacy) project and the community mental health advocacy project.

Awareness raising sessions with professionals from local voluntary sector service providers (charities and foundations) as well as public sector (nursing staff, social work teams or community mental health teams) is something we aim to do as regularly as is possible.   This increases professional’s knowledge of when to refer to independent advocacy, who their local mental health advocacy provider is and what level of service can be expected.

Much more regularly advocates raise awareness of independent advocacy directly with patients and mental health service users in Croydon on a weekly basis, visiting psychiatric hospital wards where residents can find themselves an inpatient, or conducting drop-in sessions at Jeanette Wallace House ensuring as many mental health service users know how they can access independent advocacy and ways to ensure their voice is heard regarding their care and treatment.

Advocacy for Croydon

We are very pleased to announce that Advocacy for Croydon, a partnership between Advocacy for All (AfA) and Mind in Croydon, went live on the 1st May 2018. Mind in Croydon will continue to provide the mental health advocacy services in Croydon as we have for many years, but the partnership with Advocacy for All means that there will be a single point of contact for advocacy in the Borough. We look forward to working with Croydon Council and Advocacy for All on this exciting new development. You can find out more information from

Mind in Croydon gains new Advocacy Quality Performance Mark (QPM).

Mind in Croydon has been awarded the Advocacy Quality Performance Mark (QPM) from the National Development Team for Inclusion (NDTi). The QPM is the UK’s only independent quality performance mark for organisations offering independent advocacy; an essential service for people who need support to express their needs and have increased choice and control in their lives.

To gain the QPM, independent advocacy providers have to undergo a rigorous self-assessment process and policy review. This is followed by a structured site visit for NDTi assessors to meet advocates and the people they support. As well it being good practice for Local Authorities to provide advocacy to people at risk of exclusion, commissioners are required to provide statutory independent advocacy under the Mental Capacity Act, Mental Health Act, and more recently the Care Act. The Advocacy QPM provides them with a robust benchmark to measure independent advocacy services, ensuring they select the very best providers.

Richard Pacitti, CEO from Mind in Croydon said: “We were extremely pleased to achieve this accolade once more. Holding the QPM means that the people accessing the service can be assured of a high quality, professional standard of support.”

Gail Petty, QPM Manager and Lead for Advocacy and Rights at NDTi said: “The Advocacy Quality Performance Mark is only awarded to advocacy organisations who can demonstrate that they are providing excellent services to people often experiencing challenging situations in their lives. It indicates that they have the training and policies in place to ensure people’s rights are upheld and their preferences are heard and responded to.”

Originally developed by Action for Advocacy (A4A), the Department of Health funded NDTi to review and revise the QPM in 2014, working with providers, users and commissioners of advocacy services. The application process was streamlined to be as straightforward as possible, while retaining the rigour required to ensure that high standards are met. It is available to organisations providing independent advocacy in England, Wales and Northern Ireland. Further information can be accessed and applications can be made via

Advocacy attends TAASC Event

On Thursday 9th March our Advocacy Team attended a TAASC event.

This was a chance for people to hear about the adult care services being provided in Croydon and to help develop services by sharing your ideas and experiences with the decision-makers.

Advocacy provided a stand at the event to offer information on our service and Mind in Croydon.

Christmas and New Year Service Times

Active Minds will be closed from Friday 23rd December 2016 until Tuesday 3rd January 2017.

If you have been referred to Active Minds please be aware some activities will have longer breaks over the Christmas period.

Please do contact Active Minds team on 020 82538208 or email for individual group running information 


Mind in Croydon Advocacy Service will be closed for new referrals from Monday 19th December 2016 until Tuesday 3rd January 2017.

The last day for allocation of referrals will be Monday 12th December 2016.

There will be a limited service available over the phone for queries however  no new referrals will be allocated until Tuesday 3rd January 2017.

The IMHA’s will be present on the Units as usual up to and including Thursday 15th December 2016.

A limited service will be available over the telephone for enquiries. 


The Counselling Service will be closed from Wednesday 21st December 2016 until Tuesday 3rd January 2017.

Charity Shops

The Addiscombe and Enterprise Shops will be closed from 2pm Saturday 24th December 2016. Addiscombe Shop will reopen on Tuesday 3rd January 2017 and The Enterprise Shop will remain closed for refurbishments.

The Employment Support Service will be closed from Friday 23rd December 2016 until Tuesday 3rd January 2017.



Welfare Benefits

The Welfare Benefits Service will be closed from Friday 23rd December 2016 until Tuesday 3rd January 2017

Saturday 17th December 
Strictly Come Hub – Dancing Competition

Monday 19th December 
Maths, Choir, Drama & Chess

Tuesday 20th December 

Wednesday 21st December 
Christmas Dinner – Croydon Park Hotel (Meeting 11.30pm at Fairfield House)

Thursday 22nd December 
Carol Singing (From 12.30pm at Fairfield House)

Friday 23rd December 
Hub Christmas Party (10am-2pm)

Saturday 24th December 
Hub Opening – (10am-2pm)

Sunday 25th December 
Christmas Day – Hub Closed

Monday 26th December 
Bank Holiday – No Groups

Tuesday 27th December 
Bank Holiday – No Groups

Wednesday 28th December 
Hub Opening – (10am-4pm)

Thursday 29th December 
Hub Assessments

Friday 30th December 
Hub Assessments

Saturday 31st December 
New Year’s Eve Roast – (10am-2pm)

January 2017

Sunday 1st January 
New Year Day – Sunday

Monday 2nd January 
Bank Holiday – No Groups

Tuesday 3rd January 
Staff Meeting

Wednesday 4th January 
Hub Day – (10am-4pm)

Advocacy Service now providing Care Act Advocacy and Relevant Person’s Representative Service

Care Act Advocacy

Mind in Croydon now provide Care Act Advocacy to Croydon residents. This is where a person has ‘substantial difficulty’  and no-one appropriate to represent them. Care Act Advocacy will be provided around needs assessments, the creation and review of care plans  and safeguarding enquiries. Referrals should be made by the local authority. Contact 0208 763 6730 for more information.


RPR service

Mind in Croydon Advocacy are now able to provide a Relevant Person’s representative service on a spot purchase basis from out of borough local authorities (not Croydon). Please contact 0208 763 6730 for more information.