Welfare Benefits Advice Line Temporary Summer Closure

From Tuesday 13th August to Tuesday 27th August the Welfare Benefits Advice Line will be closed.

Please refrain from leaving messages regarding general benefit enquiries in this period unless you have received a letter advising you of a date for your tribunal.

In the meantime you can contact:

  • Croydon Council Benefits Service (Gateway)
    0800 731 5920
  • Citizens Advice Bureau
    Walk-in service at Access Croydon, Bernard Weatherill House, Croydon, CR0 1EA
  • South West London Law Centre
    020 8767 2777

PIP Supreme Court Ruling

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Thousands of mental health sufferers could now be eligible for disability benefits following a landmark ruling in the Supreme Court.

A judge ruled on Thursday that entitlement to personal independence payment (PIP) should extend to cover more people who find social situations debilitating, in what has been hailed a “landmark moment” for disabled people.

Our Welfare Benefits Manager, Tom Goddard, helped give evidence in this case.

Read more at: The Independent

Welfare Benefits Advice Line Temporarily Closed

The Mind in Croydon Welfare Benefits Advice Line is temporarily closed.

We ask that people continue to leave their details on the advice line voicemail (020 8763 2037) for appeal assistance enquiries and we will return calls on these issues.

For general benefits advice please contact either Citizens Advice Bureau Advice Line on 020 8684 2236 or the Councils Welfare Rights Advice Hotline on 0800 731 5920.

We hope to reopen the advice line in the New Year but will continue to keep you informed on this.

Welfare Benefits Advice Line Closed for March

The Mind in Croydon Welfare benefits Advice Line will be closed for general advice enquiries throughout March, due to oversubscribed appeal representation requests on our waiting lists and shortage of staff resources.

We ask that people continue to leave their details on the advice line voicemail for form filling or appeal assistance enquiries and we will return calls on these issues.

For general benefits advice please contact either Citizens Advice Bureau Advice Line on 020 8684 2236 or the Councils Welfare Rights Advice Hotline on 0800 731 5920.

We hope to reopen the advice line in April but will continue to keep you informed on this.

Welfare Benefits Advice Line Closed for February

The Mind in Croydon Welfare benefits Advice Line will be closed for general advice enquiries throughout February, due to oversubscribed appeal representation requests on our waiting lists and shortage of staff resources.

We ask that people continue to leave their details on the advice line voicemail for form filling or appeal assistance enquiries and we will return calls on these issues.

For general benefits advice please contact either Citizens Advice Bureau Advice Line on 020 8684 2236 or the Councils Welfare Rights Advice Hotline on 0800 731 5920.

We hope to reopen the advice line in March but will continue to keep you informed on this.

Welfare Benefits Advice Line Closed Until January

Due to staff shortages and the festive period the advice line will be closed from Thursday 14th December 2017 and reopen on Thursday 4th January 2018.

The Welfare Rights Team at Croydon Council provide benefits advice and help. The freephone number for this service is 0800 731 5920.

Citizen’s Advice Croydon are also contactable on 020 8684 2236 until Thursday 21st December and reopens on Tuesday 2nd January.

We also provide factsheets on several issues you may find helpful below:

How to Appeal an Employment Support Allowance Decision

Transferring from Disability Living Allowance to Personal Independence Payment

The Under Occupancy Charge or Bedroom Tax

Council Tax Support

Job Seekers Claim Procedure

Preparing for / What happens at a medical examination meeting with Atos

Applying for PIP Booklet

Appeals – Preparing for Tribunal Checklist

Appeals – Myths vs Facts

Challenging a PIP Decision and Example Reconsideration Letter

Christmas and New Year Service Times

Active Minds will be closed from Friday 23rd December 2016 until Tuesday 3rd January 2017.

If you have been referred to Active Minds please be aware some activities will have longer breaks over the Christmas period.

Please do contact Active Minds team on 020 82538208 or email activeminds@mindincroydon.org.uk for individual group running information 

Advocacy

Mind in Croydon Advocacy Service will be closed for new referrals from Monday 19th December 2016 until Tuesday 3rd January 2017.

The last day for allocation of referrals will be Monday 12th December 2016.

There will be a limited service available over the phone for queries however  no new referrals will be allocated until Tuesday 3rd January 2017.

The IMHA’s will be present on the Units as usual up to and including Thursday 15th December 2016.

A limited service will be available over the telephone for enquiries. 

Counselling

The Counselling Service will be closed from Wednesday 21st December 2016 until Tuesday 3rd January 2017.



Charity Shops

The Addiscombe and Enterprise Shops will be closed from 2pm Saturday 24th December 2016. Addiscombe Shop will reopen on Tuesday 3rd January 2017 and The Enterprise Shop will remain closed for refurbishments.

The Employment Support Service will be closed from Friday 23rd December 2016 until Tuesday 3rd January 2017.

 

 

Welfare Benefits

The Welfare Benefits Service will be closed from Friday 23rd December 2016 until Tuesday 3rd January 2017

Saturday 17th December 
Strictly Come Hub – Dancing Competition

Monday 19th December 
Maths, Choir, Drama & Chess

Tuesday 20th December 
Assessments

Wednesday 21st December 
Christmas Dinner – Croydon Park Hotel (Meeting 11.30pm at Fairfield House)

Thursday 22nd December 
Carol Singing (From 12.30pm at Fairfield House)

Friday 23rd December 
Hub Christmas Party (10am-2pm)

Saturday 24th December 
Hub Opening – (10am-2pm)

Sunday 25th December 
Christmas Day – Hub Closed

Monday 26th December 
Bank Holiday – No Groups

Tuesday 27th December 
Bank Holiday – No Groups

Wednesday 28th December 
Hub Opening – (10am-4pm)

Thursday 29th December 
Hub Assessments

Friday 30th December 
Hub Assessments

Saturday 31st December 
New Year’s Eve Roast – (10am-2pm)

January 2017

Sunday 1st January 
New Year Day – Sunday

Monday 2nd January 
Bank Holiday – No Groups

Tuesday 3rd January 
Staff Meeting

Wednesday 4th January 
Hub Day – (10am-4pm)